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Learning & Development Manager

Overview:

Gimmal is looking for a Learning & Development Manager to join our team.  As Learning & Development Manager, you will develop and deliver training courses associated with Gimmal software products, sales and product methodologies, internal operations/processes, and products/services for customers, partners, distributors, new hires, and existing staff.

The Learning & Development Manager will also provide continuous improvement regarding learning opportunities for to ensure the maximum effectiveness of Gimmal’s sales and development efforts. This role is critical to the organization, as it promotes the development of our most important asset, our talent. The Learning & Development Manager is an individual contributor role, managing the Gimmal learning and development program, and will report to the Chief Technology Officer.

Responsibilities:

  • Direct specific training needs assessments to support the design, development and delivery of improvements to the department-specific training programs.
  • Work with business subject matter experts, effectively designing content and tools which increase our employees’ level of knowledge and confidence in serving our customers and the business
  • Develop and manage customer role-based enablement tools, resources and programs
  • Develop, create and maintain a library of resources that improve our organization skills
  • Conduct training programs and create enablement tools across all aspects of the Gimmal organization specifically: Sales, Professional Services, Customer Support, and Operations
  • Present training curriculum at forums such as, but not limited to: new hire training classes, new product and service rollouts, meetings/conferences, customer and partner sites.
  • Employ a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training events and salesforce.
  • Conduct internal and external train-the-trainer sessions with subject matter experts
  • Formally and objectively, assess and document new-hire performance and deliver performance-based feedback.
  • Assist department management in identifying strengths and development needs for each professional.
  • Coach new hires and existing professionals on effective techniques in their roles.
  • Schedule internal and external lecturers, motivational speakers, and technical and product specialists for specialized training.
  • Other duties as requested.

Qualifications:

  • 5+ years of professional software training and enablement experience in an enterprise software environment, preferably with a SharePoint focus
  • Bachelor’s degree in Education, Business, Marketing, Sales or related field
  • Demonstrated ability to successfully develop and deliver department-specific training programs using skills in instructional design, program design & development, and training technologies.
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Knowledge of adult learning theories and fundamental skills in the areas of training curriculum design and evaluation.
  • Strong facilitation skills to facilitate meetings, processes and operations. Proven ability to develop and inspire others as a facilitator of engagement, culture and skills management processes.
  • High energy, enthusiastic, motivational training style.
  • Able to interpret, synthesize, and simplify complex and technical information.
  • Self-starter with strong sense of ownership and ability to work autonomously.
  • Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
  • Excellent creative and conceptual thinking abilities.
  • Highly computer literate with in-depth knowledge of MS Office and web-based systems.
  • Open to 25% travel.
  • Working knowledge of SharePoint a plus.
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